Refund policy
We have a 45-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nunamode.com. Please note that returns will need to be sent to the following address: Luvid LLC, 1001 S MAIN ST, STE 600, KALISPELL MT 59901, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nunamode.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nunamode.com.
Effective Date: 2025.6.26
At NunaMode, we are committed to protecting your privacy. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from nunamode.com (the “Site”).
SECTION 1 – What Information Do We Collect?
When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide to us, such as your name, address, email address, and payment information.
When you browse our site, we automatically receive your computer’s IP address to help us understand your browser and operating system and enhance your shopping experience.
With your permission, we may send you marketing emails about our store, new products, promotions, and other updates.
SECTION 2 – Consent
How do we obtain your consent?
When you provide us with personal information to complete a transaction—such as verifying your payment method, placing an order, or arranging a return—we interpret this as your consent for us to collect and use your data for that specific purpose.
If we ask for your information for a secondary purpose, like marketing, we will request your expressed consent directly or offer you the option to decline.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at support@nunamode.com
SECTION 3 – Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – Shopify
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored securely through Shopify’s data storage, databases, and application on a server protected by a firewall.
Payment Security:
If you choose a direct payment gateway (e.g., credit card), Shopify encrypts your payment information using PCI-DSS-compliant protocols. Payment data is stored only as long as necessary to complete your transaction and is deleted afterward.
For more information, review Shopify’s Terms of Service and Privacy Policy.
SECTION 5 – Third-Party Services
Third-party providers we use will collect, use, and disclose your information only to the extent necessary for them to perform the services they provide us.
Some third-party service providers (e.g., payment gateways) may operate in or have facilities in jurisdictions different from yours or ours. By proceeding with a transaction involving such providers, your information may become subject to the laws of those jurisdictions.
Once you leave our store or are redirected to a third-party website, this policy no longer governs your data.
SECTION 6 – Security
We implement reasonable precautions and follow industry best practices to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Sensitive data (e.g., credit card information) is encrypted via SSL and stored with AES-256 encryption.
Although no method of Internet transmission is 100% secure, we adhere to all PCI-DSS standards and maintain additional safeguards where appropriate.
SECTION 7 – Cookies
We use cookies to enhance your shopping experience. Here are some examples:
-
_session_id: Stores session details (referrer, landing page). -
_shopify_visit: Used by internal tracking to monitor visits. -
_shopify_uniq: Tracks store visits by a single customer. -
cart: Saves cart contents. -
storefront_digest: Identifies access for password-protected stores.
You may choose to opt out of cookies via your browser settings.
SECTION 8 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province, or that you are the age of majority and have given consent to allow your minor dependents to use this site.
SECTION 9 – Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting to the site. If material changes are made, we will notify you here, so you are aware of what information we collect and how we use it.
If our company is acquired or merged with another entity, your information may be transferred to the new owners.
SECTION 10 – SMS Abandoned Cart Notifications
curvevera.com uses cookies to track items in your cart, including abandoned carts. This data may be used to send cart reminder messages via SMS, only if you have opted in to receive them.
SECTION 11 – SMS Data Sharing Policy
We do not share your text messaging opt-in data or consent with any third parties for marketing or promotional purposes.
SECTION 12 – Your Rights (GDPR & CCPA)
If you are a resident of the EU or California, you may have the right to access, update, or delete your personal data. You may also request to:
- Receive a copy of the personal data we hold about you
- Withdraw previously granted consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at support@nunamode.com.