Refund Policy

45-Day Money-Back Guarantee

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return or refund — for any reason.

Try your product properly. If it is not for you, send it back for a refund. Return shipping costs are the responsibility of the customer; original shipping fees are non-refundable.

How to Start a Return

  • Email support@nunamode.com with your order number and the reason for your return. If the item arrived damaged or incorrect, please include clear photos.
  • If your return is accepted, we will send you instructions on how and where to send your package. Return shipping is paid by the customer; we recommend using a trackable shipping method.
  • Returns are sent to: Luvid LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Items sent back to us without first requesting a return will not be accepted.

Return Conditions

  • Unopened items: return in original packaging for a full refund.
  • Opened items: our guarantee is results-based. If you have been using your product within the 45-day window and it is not working out for you, you may still return it for a refund.
  • A proof of purchase (order number or receipt) is required for all returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item. We will make it right with a free replacement or a full refund.

Non-Returnable Items

  • Gift cards
  • Items marked final sale

Exchanges

If your item is defective, damaged, or incorrect, we will send a free replacement. For any other exchange, the fastest way is to return the item you have and place a separate order for the new item once your return is accepted.

European Union 14-Day Cooling-Off Period

If your merchandise is shipped into the European Union, you additionally have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@nunamode.com.

Contact

NunaMode is operated by Luvid LLC — 1001 S Main St, Ste 600, Kalispell, MT 59901, United States.
Email: support@nunamode.com · Phone: +1 (734) 992-6507
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST) — we aim to respond within 1 business day. Company details: Legal Notice.